About Documentation, Help and Support Information

Getting more help : About Documentation, Help and Support Information

This section describes where and how to find the product documentation.

Access Documentation

You can access all the Exalead CloudView documentation from:

• the upper right corner of any Exalead CloudView interface, Help > Documentation.

• or in the installation directory, internally called INSTALLDIR: <INSTALLDIR>/docs

Please send documentation feedback to

Access SDK Documentation and Samples

You can access the Exalead CloudView SDK documentation and code samples from the <INSTALLDIR>/sdk directory.

Searching the Online Help

The search box allows you to search for one or more words in the entire online help documentation:

• Word Search – For example, searching eggs bacon returns all documents containing "eggs" and "bacon".

• Exact Phrase Search – For example, searching "Good Morning" (with quotes) returns all documents where "good" and "morning" appear together.

• Wildcard Search – For example, searching install* returns all documents containing "install", "installs", "installed", "installing", "installation".

Note: The full-text search is not case sensitive.

Context Sensitive Help (CSH)

Use the context sensitive help for information on the current topic. The CSH icons ? appear after the topic or field name.

Tooltips

Tooltips are available in Exalead CloudView tools for most fields and features. They appear when you hover over the i icon for a short period of time.

Note: Certain tooltips also have associated CSH links that can be accessed when clicking on the i icon. These tooltips display Click icon for more information.

Knowledge Base

Get answers to technical FAQs and advanced use-cases for Exalead software on

Contact Support

1. From the Exalead CloudView Administration Console, go to Help > Contact support.

2. Follow the instructions for opening an issue or asking a question. The support wizard guides you through the steps.

3. To get technical assistance, contact one of the following:

◦ Your Dassault Systèmes Local Customer Support Center. See

◦ Your Value-Added Reseller (VAR) if this is how you get support for DS Products.